“Thanks to John K. for taking his time to hear me out and for taking ownership on resolving this ticket. There was a bit of a communication issue that led to my 3rd call in for this ticket, but John had taken his time to clearly understand the iss…
“NMGI contacted Dell about replacing the hard drive using the warranty. Dell has contacted me to let me know that the hard drive is on its way and a technician will be setting up an appointment to install it. Dale at NMGI was kind enough to let m…
“Was great to work with Isaac. NMGI was very accommodating and helped me resolve an issue that I didn’t know I had (bad Fiber).”